Effective October 2026. This notice describes how PickFulfill handles personal data when you browse pickfulfill.com, request a quote, or run fulfillment through your customer workspace at client.pickfulfill.com.
The short version
- We process two very different kinds of data: your business account data, and the shipping data of your customers that you pass to us in order to get parcels delivered.
- We never sell either. We never build marketing lists out of your customers.
- Your customers’ delivery details are used for one purpose only — producing the label and completing the delivery.
- You can ask us to export or erase your account data at any time by writing to info@pickfulfill.com.
Who is responsible
For your merchant account, PickFulfill is the controller. For the end-customer addresses you upload or sync from your store, you remain the controller and PickFulfill acts as your processor — we act on your documented instructions and do not decide how that data is used.
Merchant account data
- Identification: your name, business name, email, phone or messaging handle.
- Commercial: quotes issued, orders placed, invoices, balances and payment records.
- Technical: IP address, device and browser type, pages viewed, and workspace session logs used for security.
Legal basis: performing our contract with you, and our legitimate interest in keeping the platform secure and fraud-free.
End-customer shipping data
When you connect Shopify, TikTok Shop or WooCommerce, or upload an order file, we receive the recipient name, delivery address, contact number and the items ordered. We use it to pick, pack, label, declare at customs and hand to the carrier — nothing else. We do not email your customers, and we do not use their details for any purpose of our own.
Who else sees data
- Carriers and customs authorities — the recipient details required to deliver and clear the parcel.
- Suppliers — only where goods ship directly; they receive the delivery address, not your commercial terms.
- Payment and accounting providers — to take payment and meet bookkeeping obligations.
- Hosting and analytics providers — acting on our instructions under contract.
International transfers
Fulfillment is operated from China and parcels are delivered worldwide, so shipping data necessarily crosses borders. Where we transfer personal data out of the EEA or UK we rely on Standard Contractual Clauses or an equivalent safeguard.
How long we keep it
- Order and shipping records: retained while needed for delivery, claims and customs or tax obligations.
- Invoices and accounting records: retained for the statutory period applicable to us.
- Account data: deleted on request, unless we must keep part of it to meet a legal obligation.
Your rights
Depending on where you live you may request access, correction, erasure, restriction, portability, or object to processing. Contact info@pickfulfill.com and we will respond within the period required by the applicable law. If your request concerns an end customer of your store, please raise it with us and we will act on your instruction as processor.
Cookies
The website uses cookies that are strictly necessary for the site and your workspace session to work. Any analytics or advertising cookie is loaded only after consent, and can be withdrawn at any time in your browser settings.
Changes and contact
We update this notice when our processing changes and revise the effective date above. Questions: info@pickfulfill.com.
